FAQ

    Ordering and delivery

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit www.khudabaksh.com/account/login  and follow the instructions on-screen.

    Where is my order confirmation?

    This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@khudabaksh.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

    Why has my order been canceled?

    We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. If you still feel that this is because of some error then you can contact us via email (sales@khudabaksh.com) or via whatsapp (03111222358)

    How do I cancel my order?

    There is only a short amount of time between when you place your order and when we start processing it. Please contact us straight away after ordering, via email (sales@khudabaksh.com) or via whatsapp (03111222358). It is recommended to contact via whatsapp message.

    When will my order arrive?

    Orders that placed with Cash On Delivery method will be delivered within two to five days, depending on the availablity of your required article and size. Shipping to countries outside of the Pakistan depends upon the shipping method you select while placing your order. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

    What countries do you ship to?

    We ship to most regions worldwide. Cash on Delivery is only available within Pakistan.

    How much is shipping?

    Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Your order's shipping amount will automatically be calculated upon selection of your shipping method while placing your order.

    Can I track my order?

    Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. If you still have any confusion or not able to track your order, you can contact on whatsapp (03111222358) in working hours. 

    Returns

    Can I return or exchange an item?

    Any product bought from KHUDA BAKSH CREATIONS’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.

    • o For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
    • o For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
    • o Exchange Policy is only liable if informed on same day and we receive it back within 5 days after the goods are delivered.

    How do I return an item?

    We do not offer  exchange/refund once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario, you can contact our customer services center via email (sales@khudabaksh.com) or via whatsapp (03111222358) along with your order number for our customer care representative to schedule the right one for you.

    How long does it take to Exchange the size of an item?

    This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you on the contact number you provided in shipping details. We aim to process exchange within three days after receiving the item into our warehouse provided that we have your required size available.