Shipping & Return/Exchange

Cancellation and Refund Policy

We aim to process your orders quickly to ensure timely delivery. If you need to cancel your order, please adhere to the following policy:

Cancellation Deadline

  • To cancel your order, you must request cancellation and receive confirmation from our team before 1 PM on the same day your order is placed.
  • If your order is placed after 1 PM, you must request cancellation before 1 PM the following day.

Refund Eligibility

  • Refunds are only available if the cancellation request is confirmed by our team via email or chat within the specified timeframe.
  • Once your order has been dispatched to our shipping partner, cancellations and refunds can no longer be processed.

Delays and Exceptions

  • In cases of significant delays, you may cancel your order up to 1 day before the shipping company takes possession, provided it falls within the above deadlines.
  • If there is a significant delay and you do not request a refund within this timeframe, we will proceed to dispatch your order, and it will no longer be refundable once dispatched.

Important Notes

  • All cancellation requests must be confirmed by our team via email or chat to be valid.
  • After dispatch, your order becomes non-refundable under any circumstances.

We recommend submitting cancellation requests promptly to avoid any inconvenience. For assistance, please contact our support team with your order details.

Return & Exchange Policy

Pakistan (Domestic) Orders

  • Any product purchased from KHUDA BAKSH's online store and delivered within Pakistan can be returned or exchanged within 7 days of delivery, provided it is unused, unwashed, and has its original labels and tags intact.
  • To start a return or exchange, contact us at sales@khudabaksh.com or call (+92) 3-111-333-553 with your order number within the 7-day window.
  • Returns and exchanges are sent by mail; return shipping cost is the customer's responsibility unless the item received was incorrect or defective.
  • If an order contains multiple products or a single outfit has multiple components, only the defective or incorrect part will be returned, exchanged, or refunded — not the entire outfit or order.
  • Accessories and jewellery are not eligible for return or exchange unless the item received is incorrect or defective.

International Orders

  • Returns and exchanges are not offered on international orders.
  • If we deliver the wrong product or a defective item, we will reship the correct item to you at no extra cost. You do not need to return the incorrect item, and no refund is issued in this case — we simply send the correct product.
  • Outside of our own error, international orders are final sale — we do not accept returns or exchanges based on customer preference (size, color, change of mind, etc.).
  • Contact us at sales@khudabaksh.com or call (+92) 3-111-333-553 within 3 days of delivery to report a wrong or defective item.

Duties and Taxes Responsibility

By placing an order, you agree that:

  • Any applicable duties, taxes, or fees imposed by your country's customs authorities are your responsibility and are not included in the total price at checkout.
  • If a parcel is refused, undeliverable, or returned to us for any reason (including non-payment of duties abroad), the shipping company charges us return freight, and Pakistan Customs imposes an import duty on the parcel when it re-enters Pakistan — the customer is liable for these costs.
  • No refund will be issued in such cases, and the order will not be resent.

Shipping Policy

  • Once your order is with the shipping company, KHUDA BAKSH CREATIONS is not responsible for any loss, delay, or issues occurring during transit.
  • The estimated delivery time provided is an approximation and not a guarantee.
  • If you encounter any issues during the shipping process, we recommend contacting the shipping company directly.
  • Refunds cannot be processed for delays or issues caused by the shipping company once your order has left our premises.

Shipping Timeline

  • Delivery times displayed at checkout are estimates and cannot be guaranteed.
  • International shipping times may vary due to customs clearance and handling by the shipping company.
  • We are not liable for parcels lost or delayed by the shipping company unless insurance has been added to your order.
  • Insurance can be requested by contacting our Customer Care team prior to dispatch.

Proof of Delivery

  • In the UK and other locations where COVID-19 has impacted delivery protocols, picture proof may be used instead of a signature for delivery confirmation.
  • If the shipping company provides picture proof, this will be accepted as valid delivery confirmation.
  • KHUDA BAKSH CREATIONS is responsible for dispatching products and providing tracking numbers only.

Delivery Disputes

  • If delivery disputes arise (e.g., the courier arrives during your absence, address changes requested, or self-collection not completed), the customer must resolve these issues directly with the shipping company.
  • If a parcel is returned to us due to refusal or failure to collect, any return shipping fees and customs duties imposed will be the customer’s responsibility. No refund will be issued in such cases.

Refund Policy

  • Refunds will be issued via the same payment method used for the original order.
  • For payments made via Visa/MasterCard, a 2% fee will be deducted from the refund if the order is canceled. This fee is charged by the Shopify platform and is non-refundable.