Shipping policy
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Shipping Responsibility and Estimated Delivery:
- We want to highlight that once your order is with the shipping company, any loss, delay, or issues during transit are beyond our control.
- It's important to understand that the estimated shipping timings provided are just estimates and not guarantees.
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Refund Timing and Cancellation Option:
- Refunds can be requested up to 1 day prior to the shipping company taking possession of your parcel.
- However, once the shipping company has dispatched your parcel, it becomes non-refundable.
- If your parcel experiences significant delays and you prefer not to proceed, you have the option to cancel your order up to 1 day before the shipping company takes over.
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Disputes with the Shipping Company:
- If you encounter any issues with the shipping process, we encourage you to contact the shipping company directly to address these concerns.
- Unfortunately, we cannot process refunds for delays or issues caused by the shipping company after your order has left our premises.
We hope this information clarifies our policy regarding shipping, refunds, and the steps you can take in case of unexpected delays or issues.